On big banks, conflicting compensation and bad behaviour – By Steve Lowrie

In last month’s post, “Big banks in big denial,” I commented on an escalating CBC News exposé on how big bank employees feel under “incredible pressure” to push products on unsuspecting customers.

One question I didn’t explore then was: Why? As fond as many Canadians are of their banks, why would bank employees feel pressured to abuse that trusted bond?

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